Domestic Shipping

 

R145 flat rate or free shipping over R2 000

 

 

International Shipping 

 

DHL Express

2 - 5 Business Days

Customer prepay options are available at checkout. (Not available for all countries.)

 

 

Customs Duties & Other Fees 

 

Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. Some countries allow prepaid customs and duties fees, countries that qualify will be available at check out. All fees are calculated by customs officials and if they are not available at checkout they are estimated prior to shipping.

Delays in customs are possible with every international order, which may affect delivery arrival times

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Domestic Shipping

All orders have 48 hours handling time before it ships from our warehouse. 

 

Refused Packages & Return To Sender

If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to us. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. We will not process any refunds until the items are returned back to our facility.

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Please take into account

 

Many of our shoes are between 50 and 100 years old, some are previously worn and others are not. Please take this into account when you make your purchase. We take every care to ensure that the item you order is in the best condition. 

 

How to Return  

 

Returns Policy

You have 10 days from the delivery date of your order to have your return postmarked by the carrier.

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Your refund will be credited to the original form of payment used to make the purchase with, allow 5-7 business days for your return to be processed once delivered.
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Damaged or Incorrect Items  

 

We do not accept returns if there is significant damage to the shoe.

If any of the following pertain to your order, please report the problem by emailing avintageshoeor2@gmail.com

   Undisclosed damage

   Incorrect or missing item

   Item not as described

 

All claims must be made within 3 days of delivery

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Exchanges  

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Due to the exclusivity of the shoes, no exchanges are possible and returns will be eligible for a refund. 
Exchange orders are shipped within 48 hours of the request

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What is not covered

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Item does not fit/changed mind

If the item is just not your style or does not fit you, we unfortunately cannot accept a return. 

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